Last updated: 27/09/2026
This English version is provided for information purposes. In the event of any discrepancy with the French version, the French version shall prevail.
Owner / Principal: the owner of the furnished holiday rental (meublé de tourisme) who has entrusted Winsome with the seasonal letting of their property.
Winsome: SAS WINSOME IMMOBILIER, trading as Winsome Destination, acting as the Owner's Agent under the Mandate and as the seasonal rental intermediary with respect to the Guest.
Guest or "you": the person(s) who have booked a furnished holiday rental through Winsome.
Mandate: the agreement entered into between the Owner and Winsome for the seasonal letting of the furnished holiday rental.
Booking Contract ("Contract"): the agreement entered into between the Guest and Winsome, on behalf of the Owner, evidenced by the booking confirmation and its appendices (in particular these Terms and Conditions, the welcome guide and the house rules).
Accommodation / Furnished holiday rental: the property rented as part of the seasonal letting.
Platforms: partner booking websites and portals (for example Airbnb, Booking.com) or the Winsome Destination booking website.
Winsome carries out a seasonal rental management business. As Agent for the Owners, it offers Accommodation for rent to Guests and enters into, for each booking, a Contract setting out the rights and obligations of the parties. These Terms and Conditions govern every booking made through our Platforms or our direct channels and are made available to the Guest before the booking is confirmed.
For bookings made through a partner Platform, that Platform's terms (payment, cancellation, refunds, security deposit or damage protection) apply first. These Terms and Conditions apply to anything those terms do not cover, in particular the conduct of the stay and the use of the Accommodation.
SAS WINSOME IMMOBILIER – trading as Winsome Destination
Simplified joint-stock company (SAS) with a share capital of €1,000.00
Registered office: 4, avenue Selvosa, 06400 Cannes – France
Cannes Trade and Companies Register – SIRET: 883 494 650 00020
Professional licence (carte professionnelle) no. CPI 0605 2020 0000 452 59, issued on 18 June 2020 by the Nice Chamber of Commerce and Industry (CCI)
Financial guarantee: SOCAF, 26 avenue de Suffren, 75015 Paris, up to €170,000.00
Professional liability insurance: GENERALI, 34 rue Gioffredo, 06000 Nice, policy no. AT793764
Phone: +33 4 93 38 28 60 – Email: contact@winsome-immobilier.com
Guest's obligations: pay the price and related fees on time; complete the online check-in when requested; comply with the maximum occupancy; use the Accommodation reasonably and with care; comply with the internal regulations and respect the neighbours and the co-ownership; allow necessary technical work to be carried out; return the keys in accordance with the procedure; complete the check-in and check-out inventory as required.
Winsome's obligations: provide access to the Accommodation in accordance with the Contract; carry out preparatory cleaning before arrival; arrange, where necessary, maintenance and technical work to ensure the smooth running of the stay.
The Guest selects the dates, confirms the booking and enters their contact and payment details. The Guest accepts these Terms and Conditions upon confirmation. The booking becomes final after written confirmation (by email or via the Platform) and, where applicable, after receipt of the deposit or balance in accordance with the conditions stated in the offer or on the Platform.
Prices are stated in euros, including all applicable taxes, excluding tourist tax. Rates are dynamic and may vary depending on the season, demand or events; the applicable price is the one displayed at the time of booking. Cleaning and linen fees, additional services and tourist tax are specified before payment. Any optional service requested during the stay will be invoiced separately.
Payment terms (deposit, balance, instalments) are specified at the time of booking. If full payment is not made by the due dates, Winsome may cancel the booking in accordance with the termination clause (Article 23), without any refund being due to the Guest other than as provided for by the applicable cancellation policy.
A security deposit in the form of a card pre-authorisation may be required to cover any damage, loss of keys or breach of the rules. Its amount and terms (taken before arrival, period of validity, conditions for charging) are specified in the Booking Contract and/or the welcome guide and are brought to the Guest's attention before booking. If the security deposit is not secured, access to the Accommodation may be refused without refund.
The maximum occupancy is stated in the Booking Contract. Exceeding it without Winsome's prior written consent is prohibited. In such a case, Winsome may require the additional persons to leave, charge fees and collect the corresponding tourist tax. The number of occupants declared must be accurate and updated before arrival.
Out of respect for the neighbours and the co-ownership, any disturbance, party or nuisance is strictly prohibited. In the event of a breach, Winsome may engage a security guard and/or call the police. Intervention costs incurred to stop the nuisance and any penalty claimed by the co-ownership may be charged to the Guest. A serious breach of this clause may result in the stay being terminated without refund, under the conditions of Article 23.
Access details are provided in the welcome guide (address, codes, key handover arrangements) once the access conditions have been met (payment, security deposit, online check-in). Early arrivals and late departures require prior agreement and may incur fees. Keys must be returned in accordance with the stated arrangements; failing proper return, fees may be charged.
A check-in and/or check-out inventory may be requested (online module, dated photos, list). Any issue found on arrival must be reported to Winsome within 24 hours of entering the Accommodation, with supporting photos. If no report is made within this period, any damage found during the departure inspection is presumed to have occurred during the stay, unless the Guest proves otherwise. Damage or losses found may result in all or part of the security deposit being charged and/or repair costs being invoiced, on the basis of supporting documents.
Preparatory cleaning is carried out before arrival. Unless a specific service has been booked, cleaning during the stay is not included. Before departure, Guests are asked to leave the dishes clean, empty the fridge, take the rubbish to the designated bins, switch off lights and air conditioning, and close shutters, doors and windows. Cleaning or repair services beyond normal use may be invoiced.
Additional services (extra cleaning, baby kit, extra linen, transport, etc.) may be offered subject to availability and at the stated rates. They are invoiced in addition to the price of the stay and may be provided by partner service providers.
Tourist tax is payable in accordance with the regulations of the municipality where the Accommodation is located. Its amount and terms (flat rate or actual rate, classification) are communicated at the time of booking. It is collected by Winsome, or by the Platform where the Platform collects it, on behalf of the local authority.
The Guest undertakes to use the Accommodation and its equipment prudently and reasonably, to follow energy-saving instructions (air conditioning switched off when windows are open, everything switched off when leaving) and to comply with safety rules (no access to technical rooms, proper use of pool, garden or terrace equipment where present).
Internet access is provided for lawful and reasonable use. Downloading or viewing illegal content is prohibited. Winsome does not guarantee the continuity or performance of the service and does not provide support for the Guest's personal devices. The Guest is not permitted to subscribe to paid TV or video-on-demand options; any subscription and/or restoration to the original settings may be recharged.
The Accommodation is equipped in accordance with applicable requirements (smoke detector, pool safety devices where applicable). Instructions for using the equipment are provided in the welcome guide. The Guest must follow them.
Winsome may arrange technical and maintenance work that is essential to the smooth running of the stay (pool, garden, spa, technical systems), including during occupancy, after informing the Guest in advance where possible. The Guest may not object to such work where it is necessary and reasonable.
An assistance contact is provided in the welcome guide. In the event of an issue, the Guest must inform Winsome without delay and allow access to the Accommodation for diagnosis and resolution. Refusal to allow intervention may exclude any goodwill gesture. Any formal complaint may be sent by email to contact@winsome-immobilier.com, together with supporting evidence (photos, dates, times).
The applicable conditions are those displayed at the time of booking on the Platform used or on Winsome's direct channel. "Non-refundable" offers may be proposed: in that case, no refund is due, except in the event of force majeure as provided for in Article 27. For bookings made through partner Platforms, please refer to those Platforms' cancellation policies. In the event of an exceptional event expressly provided for in the offer (for example a red weather warning, a Mediterranean storm episode or administrative restrictions), a postponement or credit may be offered in accordance with the stated terms. Any cancellation insurance taken out with a third party is a matter between the Guest and the insurer.
In accordance with Article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period. The Guest should refer to the cancellation conditions set out in Article 21.
If full payment is not made on time, the required check-in is not completed, the security deposit is not secured, or in the event of a serious breach (nuisance, exceeding maximum occupancy, failure to comply with house rules), the Contract may be terminated automatically after formal notice has remained without effect for 48 hours, without refund of unused nights and without prejudice to any claim for damages.
Winsome acts as the Owner's Agent and is liable for any breach of its own contractual obligations. It cannot be held liable for breaches attributable solely to the Owner (structural condition of the property, planning compliance), for acts attributable to the Guest or a third party, or for force majeure.
The processing of personal data is described in Winsome's Privacy Policy available on the website. The Guest has the rights of access, rectification, erasure, objection and portability where applicable. Contact: contact@winsome-immobilier.com.
After first contacting SAS WINSOME IMMOBILIER in writing without obtaining a satisfactory response, the Guest, as a consumer, may refer the matter free of charge to the competent consumer mediator:
SOCIÉTÉ MÉDIATION PROFESSIONNELLE – MÉDIATION DE LA CONSOMMATION
Médiateur-Consommation-SMP Alteritae
5 rue Salvaing, 12000 RODEZ – France
Website: https://www.mediateur-consommation-smp.fr
Neither party shall be liable for any failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code (natural disaster, war, terrorist acts, riots, pandemics, administrative decisions, etc.). If the event prevents all or part of the stay from taking place, the Contract is automatically terminated for the period concerned: sums paid for nights not used are refunded or, with the Guest's agreement, converted into a credit or a postponement. If the impediment is only temporary and does not jeopardise the stay, performance is simply suspended.
Winsome may assign all or part of its rights and obligations under these Terms and Conditions in the context of a restructuring (transfer of business, merger, partial transfer of assets), in which case the assignee shall be bound by the same obligations. The Guest will be informed as soon as possible.
If any provision of these Terms and Conditions is declared void or deemed unwritten, the remaining provisions shall not be affected. The parties shall endeavour to replace the invalid provision with a valid provision as close as possible to the original intention.
These Terms and Conditions are governed by French law. Failing an amicable settlement or mediation, the Guest, as a consumer, may bring proceedings, at their choice, before the court of the place where they resided at the time the Contract was concluded or where the harmful event occurred, or before the court having territorial jurisdiction under ordinary rules, in particular the courts with jurisdiction over the location of the Accommodation.
Check-in and check-out times, security deposit amounts by property type, late departure or early arrival fees, repair charge scales and house rules specific to each apartment or villa are set out in the Booking Contract and the welcome guide. In the event of any discrepancy, the specific conditions stated at the time of booking shall prevail over these Terms and Conditions.